Australian Consumer Rights

Your Rights Under Australian Consumer Law

As an Australian consumer, you have guaranteed rights under the Australian Consumer Law (ACL):

• Right to services provided with due care and skill
• Right to services fit for purpose
• Right to services delivered within reasonable time
• Right to remedies when services fail to meet guarantees
• Protection against misleading or deceptive conduct
• Protection against unfair contract terms

Consumer Guarantees

Our services come with guarantees that cannot be excluded under the ACL. If we fail to meet these guarantees, you may be entitled to:

• Repair or re-performance of the service
• Refund if the problem cannot be fixed
• Compensation for damages and losses

How to Make a Complaint

To make a complaint:

1. Contact us directly using the details below
2. We will acknowledge your complaint within 48 hours
3. We will investigate and respond within 21 days
4. If unresolved, you may contact external dispute resolution services

External Dispute Resolution

If we cannot resolve your complaint, you can contact:

Governing Law

For Australian consumers, these rights are governed by the Australian Consumer Law and cannot be excluded or limited.