Canadian Consumer Rights

Your Rights Under Canadian Law

As a Canadian consumer, you have rights under federal and provincial consumer protection legislation:

• Right to clear and accurate information
• Right to fair business practices
• Right to privacy protection under PIPEDA
• Right to dispute resolution
• Protection against deceptive practices
• Right to cancel certain contracts

Privacy Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know why your personal information is collected
• Access your personal information
• Correct inaccurate information
• Withdraw consent (where applicable)
• File complaints with the Privacy Commissioner

How to Make a Complaint

To make a complaint:

1. Contact us directly using the details below
2. We will acknowledge your complaint within 48 hours
3. We will investigate and respond within 30 days
4. If unresolved, you may contact external agencies

External Dispute Resolution

If we cannot resolve your complaint, you can contact:

Governing Law

For Canadian consumers, applicable federal and provincial consumer protection laws apply alongside these terms.