UK Consumer Rights

Your Rights Under UK Law

As a UK consumer, you have statutory rights under the Consumer Rights Act 2015 and other UK consumer protection legislation:

• Right to services performed with reasonable care and skill
• Right to services provided within a reasonable time
• Right to services provided for a reasonable price (where not agreed in advance)
• Right to repeat performance, price reduction, or refund for non-conforming services
• Right to clear and fair contract terms

How to Make a Complaint

If you have a complaint about our services:

1. Contact us directly using the details below
2. We will acknowledge your complaint within 48 hours
3. We will investigate and provide a substantive response within 8 weeks
4. If you remain dissatisfied, you may refer your complaint to alternative dispute resolution

Alternative Dispute Resolution

If we cannot resolve your complaint, you may use an alternative dispute resolution service. For digital services, you can contact:

Online Dispute Resolution

You may also use the European Commission's Online Dispute Resolution platform (while available to UK consumers):

https://ec.europa.eu/consumers/odr